Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Data: Name, email address, postal address, telephone number, and payment information when you place an order for custom artwork.
• Order Information: Details about your specific art requests, preferences, and requirements for commissioned pieces.
• Reference Materials: Any images, photographs, or design concepts you provide to us for creating your custom artwork.
• Communication Data: Information from our correspondence if you contact us with questions, concerns, or feedback.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, including which pages you visit, how long you spend on each page, and which features you interact with.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for custom artwork
• Communicate with you about your order status and requirements
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send you updates about our services, new offerings, or promotional content (with your consent)
• Ensure the security and proper functioning of our website
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you when you order custom artwork
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and website functionality
• Consent: Processing based on your specific consent, such as for marketing communications
• Legal Obligation: Processing necessary to comply with our legal obligations

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information and artwork references may be retained for longer periods to maintain records of our artistic work and to provide ongoing customer service.

For users in the European Economic Area, we will maintain your Personal Data for as long as you maintain an account with us or as needed to provide you services or to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure backup procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or complete incomplete information.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
• Right to Object: You can object to our processing of your personal data in certain circumstances.
• Rights Related to Automated Decision-Making: You can request human intervention in automated decisions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).

We use cookies for the following purposes:

• Essential cookies for website functionality
• Analytics cookies to understand how visitors interact with our website
• Preference cookies to remember your settings and preferences

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our website.

8. Third-Party Services

We may use third-party service providers to help us operate our business and administer the website. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Such third parties may include:

• Payment processors
• Hosting providers
• Analytics services
• Customer service software
• Shipping and logistics providers

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the contact form on our website or by writing to us at the business address provided on our website.

Last Updated: May 15, 2023