Fotavi.com – Decorative Artwork Services
Welcome to Fotavi.com. These Terms and Conditions govern your use of our website and services for custom decorative artwork, portraits, and abstract paintings for interior design. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access or use our services.
"Company", "we", "us", or "our" refers to Fotavi.com.
"Customer", "you", or "your" refers to the individual or entity ordering or using our services.
"Services" refers to the creation and delivery of custom decorative artwork, portraits, abstract paintings, and related products offered through Fotavi.com.
"Content" refers to all visual materials, designs, sketches, and artwork produced by Fotavi.com.
3.1. By placing an order, you confirm that all information provided is accurate, complete, and current. Inaccurate information may result in delays or cancellation of your order.
3.2. You agree to respond promptly to requests for approval, feedback, or additional information during the creation process.
3.3. Customers must provide high-quality reference materials when requesting portraits or specific reproductions. We cannot be held responsible for inaccuracies resulting from poor-quality reference materials.
3.4. You agree to use our services for lawful purposes only and will not request artwork that is offensive, illegal, or infringes upon third-party rights.
4.1. All prices are as stated on our website unless otherwise agreed in writing. Prices may be subject to change without notice.
4.2. A non-refundable deposit of 50% is required to begin work on custom orders.
4.3. Full payment must be received before the final artwork is delivered.
4.4. Refunds are available only in cases where we fail to deliver the agreed-upon artwork. Refunds will not be provided for subjective dissatisfaction with artistic style or interpretation when the artwork meets the agreed specifications.
4.5. Cancellation requests must be submitted in writing. Refund eligibility depends on the stage of completion.
5.1. While we strive to meet all deadlines, completion times are estimates and not guarantees. Factors such as complexity, revisions, and seasonal demand may affect delivery timelines.
5.2. We reserve the right to refuse any order that we deem inappropriate, illegal, or beyond our technical capabilities.
5.3. Revisions are limited to two rounds of minor changes. Additional revisions or significant changes will incur extra charges.
5.4. Color variations may occur between digital previews and final physical artwork due to differences in screens, printing processes, and painting materials.
6.1. Upon full payment, customers receive ownership rights to the physical artwork delivered. However, Fotavi.com retains the intellectual property rights, including copyright to the artwork.
6.2. Fotavi.com reserves the right to use images of completed artwork for portfolio, promotional, and marketing purposes unless explicitly agreed otherwise in writing.
6.3. Customers may not reproduce, distribute, or create derivative works based on our artwork for commercial purposes without written permission.
6.4. When providing reference materials, you warrant that you have the right to use such materials and grant us permission to create artwork based on them.
7.1. Risk of loss or damage transfers to the customer once the artwork is handed to the shipping carrier.
7.2. We are not responsible for delays caused by shipping carriers or customs procedures.
7.3. Customers are responsible for providing accurate shipping information. Additional charges may apply for reshipment due to incorrect address information.
8.1. Fotavi.com's liability is limited to the amount paid for the specific artwork in question.
8.2. We are not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
8.3. We do not guarantee that our website will be uninterrupted, secure, or error-free.
8.4. Damage claims for artwork damaged during shipping must be filed within 48 hours of receipt, with photographic evidence of damage.
9.1. Any dispute arising from these Terms and Conditions shall first be addressed through good-faith negotiation between parties.
9.2. If a resolution cannot be reached through negotiation, disputes shall be resolved through binding arbitration in accordance with the laws of the jurisdiction where Fotavi.com is registered.
9.3. The arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding on both parties.
9.4. The prevailing party in any dispute resolution proceeding shall be entitled to recover reasonable legal fees and costs.
10.1. We collect and process personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms and Conditions.
10.2. You consent to the collection, storage, and processing of your personal information for the purpose of fulfilling orders and improving our services.
11.1. Fotavi.com reserves the right to modify these Terms and Conditions at any time without prior notice.
11.2. Updated terms will be posted on our website with the effective date clearly indicated.
11.3. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
Last updated: June 1, 2023